01Service · 05 of 09

AI that works
in production.

Practical AI inside your existing software scoped honestly, measured rigorously and designed to stay reliable when the model is wrong.

Start a projectSee a recent build
01Overview

Practical AI. Measured, scoped and honest about limits.

Most AI projects fail because someone built a demo and called it a product. The demo impressed a board; the production system hallucinated into a support ticket or an invoice and got quietly switched off six months later.

We start with the question no one asks first: what happens when the model is wrong? Then we build the AI integration with that answer already designed in confidence scoring, human review paths and an evaluation framework that measures accuracy continuously, not just at launch.

02What's included

From scoping to feedback loops.

01

Scoping & evaluation

We start with an honest assessment of where AI actually helps and where it adds complexity without adding value.

02

Internal copilots

AI assistants that know your data, your terminology and your processes not a general chatbot pointed at your docs.

03

Document understanding

Extract structured data from invoices, contracts and forms. Route, classify and summarise at scale.

04

Semantic search

Search that understands meaning, not just keywords. Across your knowledge base, your product catalogue or your codebase.

05

AI-powered automation

Combine LLMs with your existing workflows to handle edge cases that rule-based automation cannot.

06

Model integration

API-level integration with OpenAI, Anthropic and open-weight models. We pick the right model for cost, latency and quality.

07

Safety & guardrails

Output validation, hallucination mitigation and human-in-the-loop checkpoints where the stakes are high.

08

Feedback loops

Capture where the model was wrong, feed corrections back and improve systematically over time.

03How we work

Problem framing first. Prototype before committing to architecture.

  1. Week 0
    01

    Problem framing

    We define what the AI needs to do, what good output looks like and what happens when it is wrong. Most AI projects fail because nobody did this first.

  2. Week 1–2
    02

    Prototype

    A working prototype against your real data. We test the model limits before committing to an architecture.

  3. Week 3+
    03

    Integration build

    The AI layer integrated into your existing software not a separate tool your team has to remember to use.

  4. QA
    04

    Evaluation

    We define an evaluation set, measure accuracy and have your domain experts review edge cases before going live.

  5. Launch
    05

    Monitored rollout

    Gradual release with confidence scoring visible to operators. Human review paths for low-confidence outputs.

  6. After
    06

    Continuous improvement

    Feedback loops, model updates and quarterly reviews to keep quality high as your data and use cases evolve.

04What it looks like

A recent build contract review copilot for a legal services firm.

LegalAssist · contract review copilot
94% accuracy on holdout set
Reviewed today
NDA-1142 flags
Supplier agreement
SLA-092clean
IT services contract
MSA-0413 flags
Distributor agreement
NDA-113clean
Confidentiality deed
Flagged clauses · MSA-041
Liability cap

Cap set at 1× annual fee below firm standard of 2×. Review advised.

Governing law

Specified as New York conflicts with standard jurisdiction clause.

Auto-renewal

No mutual opt-out window. Binding auto-renewal after 12 months.

94%
clause flagging accuracy on legal holdout set
18 min
average review time down from 3 hours
0
significant issues missed in 6 months of production
05Tools behind it

Model-agnostic. RAG over fine-tuning for most cases.

We are model-agnostic and pick based on cost, latency and quality for your specific use case. Most production systems we build use retrieval-augmented generation rather than fine-tuning cheaper, updatable and auditable.

Models
Claude (Anthropic)GPT-4oGeminiLlama 3
Retrieval
pgvectorPineconeWeaviate
Orchestration
LangChainLlamaIndexcustom pipelines
Back-end
PythonNode.jsFastAPI
Evaluation
Custom eval harnessesRAGAShuman review
06Commercials

Project or retainer. Accuracy benchmarks included.

Option A

AI integration project

For a specific, scoped AI capability.

  • Fixed price after the problem framing week.
  • Prototype in week two, production in six to ten.
  • Evaluation framework and accuracy benchmarks included.
Typical: 6–12 weeks · £25K–£120K
Option B

AI product retainer

For ongoing AI product development.

  • A dedicated AI engineer embedded in your team.
  • Monthly cadence: new features, evaluations, model updates.
  • Quarterly accuracy reviews and roadmap.
Typical: ongoing · from £14K / month
07Common questions

What teams ask us before starting an AI project.

How do you prevent hallucinations?
Retrieval-augmented generation grounds the model in your actual data. Beyond that: output validation, confidence scoring, human review paths for low-confidence outputs and an evaluation set we run on every model update.
Do we need to fine-tune a model?
Rarely. RAG with a well-structured knowledge base outperforms fine-tuning for most enterprise use cases, costs less and is easier to update when your data changes.
What about data privacy will our documents go to OpenAI?
Only if you choose to use OpenAI's API. We can build the same capability on self-hosted open-weight models (Llama, Mistral) or Anthropic's enterprise tier, where your data is not used for training.
How do you measure whether the AI is actually working?
We build an evaluation set a sample of inputs with known correct outputs and measure accuracy before and after every model change. You see the numbers, not just our word for it.
Can AI actually replace a human in our process?
For specific, narrow tasks: sometimes. For anything requiring judgement, context or accountability: no. We are honest about this distinction in the scoping week and design workflows that put humans in the right places.
08Next

Tell us the task you want AI to handle.

We will tell you whether it is a good fit for AI, what accuracy you can realistically expect and how long it will take.